Custom fabricated product, materials and/or non-stock products ordered at a customer’s request, and installation work require a 50% deposit at time of sale.
All prices are F.O.B. our Warehouse (ie: shipping costs are extra) unless otherwise indicated in our quotations. Upon receipt of goods, any shortages must to be reported within 48 hours.
Return of Goods
There is no return of custom fabricated product, materials and/or non stock products ordered at a customer’s request.
For stock items, a return authorization request must be received by CP Distributors in writing within 10 days of date of shipment. Written RGA approval must be obtained prior to the return of the goods. Where authorization is granted, a restocking charge of 25% plus freight costs will be applied assuming product is returned in a resalable condition.
Purchases may be paid for by Visa or MasterCard at time of order to a maximum of $5,000. Visa or MasterCard cannot be accepted for payment after 5 days from purchase. Payments over the telephone require written approval by card holder.
Application for credit is subject to approval by CP Distributors Ltd. Normal credit clearance requires seven(7) business days. To avoid delays in shipment, adequate and accurate credit information must be supplied with all purchase orders through the completion in full of our credit application accompanied by the appropriate signatures. If a new customer is in a great RUSH for material, the order will be shipped upon prepayment with VISA, MasterCard, or Debit (with signed authorization).
Upon approval of a credit limit, terms are net 30 days and subject to an additional charge of 1.5% per month if overdue.